SmartPortal
2022
SmartCow
Customer portal
Project Intro
SmartPortal is an online portal consisting of 3 individual UIs:
Customer UI: Allowing the customer to see the progress of their Purchase Order, download updates for software & firmware for their purchased software & devices and access the documentation for their purchased software & devices.
Sales UI: An internal facing tool allowing our sales team to manage accounts, project and orders; add & edit existing orders/customer profiles/projects, as well as see customer details (Addresses, contact details etc).
Hardware Team UI: Again, an internal tool allowing our hardware production team to see the details of orders, add the status of items in an order (”In Production”, “Shipped” etc.) and add any shipping documentation a customer needs to tracking and receive the orders.
New Product MVP & V1
Design Stage time frame:
5 months to MVP
2 months for V1 update
(Team Project) Product Design, UI Design
I was involved in the project from the beginning in a support/mentor role as another college handled the initial design process from research to developer handover.
However, the project was fully handed over to me following the initial MVP. This case study will focus on the UI Review and Update I did following after this handover.
Team:
Design Team (2)
FE Dev Team (1)
BE Dev Team (3)
Hardware Team (user testing & feedback) (2)
Product Management Team (1)
